Got any questions?

Our growing list of FAQ's may help you iron out any issues before calling Tech Support. Just click and read. Then if you wish to contact our award winning tech team, feel free at (480) 624-2500. Please have your customer number available.

Not a customer yet? Just email us via our Contact Page !

Yes! Now you can take 6 months to pay off any owing amount greater than $100 dollars. Want more time? You can have more than 6 months, take as long as you want. The amount owed can be paid back interest free, if paid within the first 6 months. Any outstanding amount will incrue a fee as designated by our online transactions contractor.
After choosing the model and branding for your site, you can make initial design changes for the next 72 hours. After 72 hours, your design is being crafted into a site you would be proud of. Upgrades and downgrades can be made within that period of time. While we our workload determines how quickly we will tailor your site, we ask that you allow 30 business days for completion and delivery of your site.
Sorry, we do not take checks! We prefer online transactions.
Certainly you can. As long as we are able to generate an invoice for each site you are purchasing, we can schedule delivery on a site by site basis. This allows us the chance to focus on delivering your site with the highest level of quality possible.
You'd better believe it! We pride ourselves in delivering the best responsive site possible. Your site comes desktop, tablet, and phone ready. This means we don't have to create your site in triplicate (unless you wish it to be so or necessary for some other strange reason).
When we create your site, we take into consideration your site's purpose and the desired function(s) you specify. Creating a site to today's latest trends and technologies, gives us the chance to present a clean, responsive, and modern site. Nonetheless, it also means your site is "locked" within today's trends and technologies. With the "AutoRenew" maintenance plan, we upgrade your site yearly to keep it relevant and UX responsive and engaging. With the "AutoRenew" plan, you will never have to purchase a new site ever again.
There are times when you would like to make changes to your site yourslef. Perhaps you have a question on how to integrate a plugin, a widget, or add code. That's where our call in tech support comes in handy. You can handle email issues and work out solutions concering your sites flow and function just by dialing (480) 505-8877. If we have a maintenance contract with you and you'd like changes to be made, we insist that you email us at: support@upchurchmedia.com. Please allow 24 hrs for response.
In converstaion, specifics can go un-noticed, forgotten, or ignored. A design agreement simply makes sure that we have your request and that we know EXACTLY what you want and are expecting. When time is of the essence, accurate comunication is key.